The most frequently asked questions about TRAX iMatch with their accompanying answers are listed below.

If you desire information about the TRAX trade matching and regulatory reporting system as a whole, please review the main TRAX FAQ by clicking here:  TRAX FAQ, otherwise scroll down the page to review the differing queries relating specifically to TRAX iMatch.

Questions:

• How do I login?

Logging on is very simple, all you need to do is follow the instructions outlined in the user guide section of this site and you will be able to access TRAX iMatch. To start the process click on the TRAX iMatch login page and enter your user name and password(s) provided by your administrator. If you are still unsure how to log on, simply contact your administrator (located in your firm) for more information and/or assistance.

• Where do system usernames and passwords come from?

Your systems administrator (located in your firm) will provide you with your system usernames and password(s). For enhanced security reasons TRAX iMatch uses differing usernames and passwords to allow users to access the system, one set is provided by Xtrakter to your administrator, allowing you to log into the CITRIX application via Xtrakter.com. The other set is independently established by your system administrator allowing you to use the TRAX system on behalf of your firm. Your systems administrator will be able to provide you with more information on this matter. 

• Who can use the system?

 

There are no restrictions on who can subscribe to the service however only people approved by your systems administrator (located in your firm) can use TRAX iMatch. Each user is allocated differing permissions by your administrator and this determines what people can and cannot do.

• Who controls permissions?

Your systems administrator (located in your firm) who is traditionally part of your systems support staff determines what permissions differing users can have. He / She examines the needs of each users and their competence before determining what capabilities they are permitted to access.

• How do I enter my Standard Settlement Instructions (SSI)?

The online help guide outlines how you can enter your SSI details, after you have read this document and if you are still unsure what to do, please contact your systems administrator (located in your firm) to discuss the matter in more detail. 

• Where is Trax iMatch hosted?

TRAX iMatch is remotely hosted by Xtrakter Ltd in the United Kingdom. Xtrakter makes the TRAX system globally available currently using a Citrix platform.

• What is Citrix?

CITRIX is an internet application that allows TRAX iMatch users to remotely interface with the TRAX system from anywhere in the world. To use the system simply follow our instructions listed in the user guide pages.

• Who should I contact if we have a problem?

You are advised to contact your systems administrator (located in your firm) if you have any problems with regard to using TRAX iMatch. If required she / he will contact Xtrakter to discuss your challenges on your behalf.

• Do I need to install patches to upgrade Trax iMatch?

No TRAX iMatch does not require subscribers to install patches; all system upgrades will take place at Xtrakter offices and will be instantly deployed to all users. TRAX iMatch is a democratic multi-tenancy platform that provides enhancements and upgrades to all users regardless of size.

• What are the costs of using TRAX iMatch?

Xtrakter is committed to offering value for money and therefore TRAX iMatch is a cost effective on demand service, so you only pay for what you use.  There is an annual fee of 500 GBP for setting up each TRAX iMatch account and providing guidance to your systems administrator.  Afterwards subscribers are charged for each trade they match and/or regulatory report when using the system. 
  

• What happens if I have forgotten my password?

If you have forgotten you password, all you need to do is contact your administrator (located in your firm) and she/he will provide you with your password details.

• How many sessions of the application can I have running at any one time?

To ensure users are not confused by having multiple entry screens open and/or to prevent systems abuse, you can have only one session per subscriber running at any one time.