This section provides Xtrakter's clients with information relating to service outages, maintenance schedules, general notices and useful contact data. Outlined below you will find information that aims to help you to better plan your usage of our products and services.

The premium services section provides information relating to premium services such as TRAX, TRAX iMatch, Xtrakter.info, the Xtrakter prices service, XNAV, XM2M, XREF and XVOL. Clients require a password to access this section of the services notice board.

• Request a user name and password. Please remember to state why you require a password and user name (e.g. which section of the site you are trying to access)

• Access the Premium Services section

We encourage all products and/or service users to check this section regularly to keep abreast of the latest schedule of related activities.

Xtrakter policy - Bank Identifier Code (BIC) database

Due to recent enquiries Xtrakter would wish to clarify its policy in regard to the maintenance of its Bank Identifier Code (BIC) database.

Xtrakter works with both the Competent Authorities (CA) and its clients in order to reduce any errors in transaction reporting.  In regard to the adding of BICs to our database Xtrakter aligns the refresh of this database with the CA to ensure that rejections in regards to this do not occur.  Therefore Xtrakter performs its refresh at the end of each month which reflects any intra month changes.

If you have any queries relating to this matter please do not hesitate in contacting the Service Desk.

Xtrakter XDCR Move - Internet IP Address Changes - Effective Saturday 27th October 2012

Further to previous communication and the mail sent on 16/08/2012, Xtrakter are in the process of moving their data centres to new locations. As part of the project, upgrades and improvements are being applied to the infrastructure. These improvements will ensure Xtrakter are able to provide highly available and secure services to our clients.
 
How will the changes affect my Xtrakter services?

These changes will impact clients who are accessing any products detailed below and are connecting via the internet. Clients who solely use leased lines to connect to Xtrakter will not be required to make any changes.

Xtrakter’s internet based services will have new IP addresses associated to them, as detailed below:

Please note that if you access any of Xtrakter’s services via the internet, then onSaturday27^th October 2012 you will need to ensure you use either the URL name above or the new set of I.P addresses onwards. Clients who are currently using the URL will automatically be re-directed to the new IP addresses; however clients need to check with their IT departments to see if additional configuration changes are required to their infrastructures.

Please note that this is the final cut off date and failure to act ON THIS DATEWILL RESULT IN LOSS OF CONNECTIVITY.

To note, as a future (to be confirmed) change Xtrakter intends to increase systems access security by locking down our services to only known IP addresses. Can you therefore please advise Xtrakter on the source IP address to be used to identify you as an Xtrakter stakeholder

Should you have any further questions please do not hesitate to contact us.

 
Kind regards,  

Client Service Management

Phone: 0207 849 0969

Email: support@xtrakter.com