Xtrakter Christmas Schedule 2010 / 11
The following publication schedule will apply for Xtrakter Ltd.
Information Services over this Christmas/New Year season
Friday 24th December | CUPID service only; no Price Services |
Saturday 25th December | Christmas Day, no processing |
Sunday 26th December | Boxing Day, no processing |
Monday 27th December | No CUPID or Price Services |
Tuesday 28th December | No CUPID or Price Services |
Saturday 1st January | New Years Day, no processing |
Sunday 2nd January | Weekend, no processing |
Monday3rd January | No CUPID or Price Services |
Normal Information Services availability will be in place on all other dates over this period.
Client Service Management - TRAX Support:
Friday 24th December | Xtrakter closes at 12:30, On call support only |
Saturday 25th December | Christmas Day, Global TRAX Emergency On call support only |
Sunday 26th December | Boxing Day, Global TRAX Emergency On call support only |
Monday 27th December | Global TRAX Emergency On call support only |
Tuesday 28th December | Global TRAX Emergency On call support only |
Friday 31st December | Xtrakter closes at 12:30, On call support only |
Saturday 1st January | New Years Day, no processing |
Sunday 2nd January | Weekend, no processing |
Monday3rd January | Global TRAX Emergency On call support only |
Please be aware that Xtrakter will only be providing emergency on call support on Global TRAX issues during this period.
This support if required will be accessible via clients contacting the Xtrakter office and escalating issues via the Duty Manager.
All other issues and enquires should be raised via the Support@xtrakter.com facility and will be addressed on Wednesday 29th December.
Normal Client Service Management availability will be in place on all other dates over this period.
Please ensure that all overseas data centres are aware of these dates.
FSA Processing Date:
Please note that these dates are preliminary FSA Processing dates and are subject to change.
Monday 27th December | Bank Holiday, no processing, no FSA response files |
Tuesday 28th December | Bank Holiday, no processing, no FSA response files |
Friday 31st December | Normal processing |
Saturday 1st January | Normal processing |
Sunday 2nd January | Normal processing |
Monday3rd January | Bank Holiday, no processing, no FSA response files |
Tuesday 4th January | Normal processing resumes. |